SOLIDWORKS Files FAQ

by Zach Brown

What is a corrupted SOLIDWORKS file?

A corrupted file is a file that unexpectedly becomes unusable. A single file consists of multiple files streams which store different forms of information. In the context of SOLIDWORKS, a corrupted file is a file in which one or more file streams become damaged enough to render the data (as a whole) unreadable. Damage to a file stream becomes apparent when you try to open or save a file.

What causes file corruption?

In most cases, it’s not possible to pinpoint the exact reason for file corruption. However, there are some common causes to consider. Some common causes of file corruption are:

Corrupt FileOut of this list, the most common cause of file corruption is network failure. Direct editing to a file stored in a remote location (network server, cloud storage, etc…) is not fully supported by SOLIDWORKS. There will be more on this in a later section.

What are the indicators that a file has been corrupted?

Depending on the version in use, a user may be presented with options for recovering the data. However, in most cases, a user will see an error advising them to contact Technical Support. Below is a list of error messages commonly associated with corrupt files (including when they appear).

SOLIDWORKS 2017 and newer versions include a built-in functionality to repair files. Users will see this message if SOLIDWORKS detects that there is enough data to attempt a repair.

This message is a standard warning indicating that a file is corrupted. The file shown requires further investigation to determine the next step for recovering the data.

This is a generic warning that usually indicates file corruption. In some cases, though, this warning indicates that there is a software defect. Be sure to fully investigate the state of the user environment when the warning occurs and if the warning is associated with a specific workflow.

This warning, which is the most common, indicates corruption with either the file being accessed or with one of the file references. For more information see the section entitled – How do I troubleshoot file corruption?

Can I prevent file corruption?

Although file corruption is rare, it can and does happen in the scenarios listed above. See the section titled “What are the common causes of file corruption?” But, I can guess your wondering how to prevent this from happening? Below is a list of ways to reduce, if not eliminate file corruption.

REDUCE POWER FLUCTUATIONS

As mentioned earlier, a common cause of file corruption can be caused by power fluctuations, which can affect the computer equipment. A good UPS (Uninterruptible Power Supply) can help prevent more than just file damage; it can prevent damaged hardware such as disk drives, video cards, etc.

HESITATE ON KILLING AN APPLICATION

Have patience. Many users have a tendency to kill an application, or force reboot a computer that seems to take too long to accomplish a task. The message “SOLIDWORKS is not responding” doesn’t always mean it is time to pull the plug. Most of the time, simply waiting for the software to do its thing will pay off.

MAINTAIN HARDWARE

Hardware problems, such as a failing disk controller or faulty memory, can also be culprits of file corruption. Adding a UPS, user training, and periodic system maintenance/testing will certainly minimize problems. Frequent backups with a reliable backup/restore tool are the best protection.

WORK FROM THE LOCAL HARD DRIVE

As mentioned earlier, network failures are the most common cause of corrupt files, especially if users open and save SolidWorks files across the network.  It is always best practice to copy files to the local hard drive before editing and saving. The use of PDM employs the functionality to cache files to a local vault view, where users can work on files before checking them back into the server vault.

MAINTAIN YOUR NETWORK

If a user must access files over a network, it is advised to consult a networking specialist if problems persist. SolidWorks Technical Support can offer only limited advice on networking as there are many variables in the establishment and operation of a network. SolidWorks uses the same access routines for opening, closing, and saving files whether they are opened from a network or local hard disk.  Networking issues are controlled by the Microsoft operating system interacting with the various third-party drivers through the system. Network card drivers on the servers and clients should be reviewed for the latest manufacturer version.

USE BEST PRACTICES WHEN INSTALLING SOLIDWORKS SOFTWARE

It is not uncommon for users to have multiple versions of SOLIDWORKS on their machines. Use the Parallel Installation method to avoid registry conflicts between versions – learn more here.

How do I troubleshoot file corruption?

If faced with one of the messages that are commonly associated with file corruption, there are a few things a user can do to determine what their next step should be in fixing the problem. Below is a list sorted by drawings, assemblies, and part files. If the user is unsure what the error message is advising please revisit the section entitled – What are the indicators a file has been corrupted.

CORRUPT DRAWING TROUBLESHOOTING

  • Most of the time a drawing will be corrupt because one of the reference files are corrupt. In order to determine whether or not the drawing itself is corrupted, temporarily remove the referenced files from the dataset, then try to open the drawing. If the drawing opens with empty views one of the referenced files is likely to corrupt. Close the drawing without saving, and see the next bullet point. If the drawing still cannot be opened, then it is corrupt and may need to be recreated.
  • Next, if the drawing is referencing a top-level assembly, open the assembly to see if the same error message pops up. If so, proceed to the section entitled CORRUPT ASSEMBLY TROUBLESHOOTING.
  • If the drawing is referencing several individual parts, users can narrow down which reference file may be causing the issue by loading one sheet at a time. To do this go to File, Open, and browse for the drawing file. Highlight the drawing file and chose to load the drawing in Quick view mode.

From there, right click on each sheet tab and chose load sheet. Let’s say that sheet 3 crashes SOLIDWORKS when loaded; a user can determine which files are associated with the sheet and see if they can be opened individually. (see CORRUPT PART TROUBLESHOOTING)

  • Once the corrupted reference file has been found, it can be replaced with a repaired, or remodeled file. Restore the data set with the new reference file and attempt to open the drawing.

CORRUPT ASSEMBLY TROUBLESHOOTING

  • Troubleshooting an assembly can be done in a similar fashion. Determine whether or not the assembly itself is corrupted by removing the reference files from the dataset. However, since suppressing each component is the same as not loading it, here is a good tip on how to open an assembly with all the files suppressed.
  • Go to File, Open, and browse for the assembly file. Highlight the assembly file and Advanced in the configurations pulldown, then click open.

The Configure Document dialog will pop-up. Chose to create a New configuration showing assembly structure only. Give the configuration a name and click OK.

This will open the assembly with the new configuration active and all referenced files will be suppressed in the Feature Manager Design Tree. Each component can then be unsuppressed one at a time until an error message is displayed that indicates the file is corrupt, or SOLIDWORKS crashes in worst case scenarios.

NOTE: Unsuppressing groups of parts at a time will speed up the process and still allow for narrowing down the problematic reference file(s). If the corrupted file is a subassembly, then repeat this process for the subassembly.

  • Just like troubleshooting the drawing, replacing the corrupted file in the dataset with a remodeled version should allow the assembly to be opened without errors.

CORRUPT PART TROUBLESHOOTING

  • Lastly, troubleshooting a corrupted part (reference) file is not so easy. If a corrupted part file is opened straight from a network storage, try to copy and paste the file from the server to the local drive and then open it. Sometimes the file can be opened from the local drive if the user is just experiencing poor network performance.
  • If the file cannot be opened after copying it to the local drive, then (most likely) the file has become corrupted. At this point, users should contact their VAR (Value Added Reseller) Technical Support, who can give them advice on how to proceed.

Can a corrupt file be repaired?

SOLIDWORKS 2017 (and later) has functionality that can attempt a repair if the software determines there is enough data. This attempt will not produce a full feature tree with editable features. The software will attempt to recover the geometry much like it does when importing a universal file type such as a STEP, PARASOLID or IGES file.

In rare cases SOLIDWORKS Tech Support can repair a corrupted file, however, there are a couple of things to consider. One is that a Service Request will have to be submitted to SOLIDWORKS on the user’s behalf by their VAR. The VAR will help in determining whether or not the file is a candidate for an attempted repair. The other thing to consider is that it can take up to 3 days before SOLIDWORKS can process the request; even then SOLIDWORKS still might not be able to repair the file. With these things in mind a user may determine that it would be more expedient to start over. You might choose to remodel the corrupted file or find an older working version that can be updated.

This entry was posted in blog, CAD on by .
Zach Brown

About Zach Brown

Zach Brown is a certified SOLIDWORKS Expert and a Technical Support Engineer. Prior to working at GoEngineer, he spent 15 years as a mechanical designer, CAD support tech, and instructor using SOLIDWORKS. His hobbies include playing guitar, riding motorcycles, and skiing.

What's on your mind?

Your email address will not be published. Required fields are marked *