Welcome CIMtech Customers
GoEngineer welcomes CIMtech Stratasys customers. We look forward to building a strong relationship with you through expert support and services.
Questions and answers related to acquisitions:
I have recently purchased Parts and Software Coverage from CIMtech. Who will service my machine, and is there an additional cost?
GoEngineer and CIMtech teams will continue providing parts and software coverage, service and support for all existing CIMtech customers, so you’ll have a seamless transition. If you are currently covered, there is no additional cost. You can continue to work with your same Stratasys support personnel, and will have many new support resources available to you.
You can continue to work with your same Stratasys representative.
GoEngineer brings a new toll-free technical support hotline staffed with fully certified Stratasys Support Technicians and available for 11 continuous hours throughout the business day beginning at 7:00 a.m. Mountain Time. GoEngineer’s hotline serves customers during standard business hours, across the Central, Mountain & Pacific time zones. In addition, GoEngineer operates 17 training, support and 3D printer centers located throughout the Western and Central U.S. for use by your remote employees, contractors, partners, or other divisions of your company. GoEngineer will begin working with you to update your accounting and contact records with us to reflect the new name and tax information.
October 7th, 2014
GoEngineer 1787 Fort Union Boulevard, Suite 100 Cottonwood Heights, UT 84121 Ph. (801) 359-6100 / Fax (801) 359-6169 GoEngineer is headquartered in Salt Lake City, Utah, where it maintains a full-service office and call center providing expanded hours of toll-free, centralized technical support and customer service to all customers. GoEngineer maintains full-service branch offices and certified training centers throughout California, Utah, Idaho, Texas, Oklahoma, Arkansas, Louisiana, Arizona, Oregon, and Washington. GoEngineer has a PLM group headquartered in Denver, Colorado, and serves customers throughout North America.
Approximately 185 employees, including over 60 certified technical, product, and industry experts.
You can continue to call the same numbers you currently use for any Stratasys product support, (253) 333-0126. You will also be able to call GoEngineer’s toll-free hotline, 888. 559.6167, which is available from 7:00 a.m. – 6:00 p.m. MT or e-mail email@example.com.
You will still be served at the branch in Algona, Washington, with access to the same Stratasys team you are currently working with. You will also have many additional resources and locations available to you throughout the Western and South Central U.S.
GoEngineer is a long-time industry veteran with a strong and consistent track record with computer-aided design and manufacturing software, 3D printing services, and other related products and services. GoEngineer has a solid history of listening to its customers, delivering affordable and effective solutions to them, and contributing to their continued success. Upon experiencing what the GoEngineer team can deliver, we are confident that you will agree.