GoEngineer Acquires the SOLIDWORKS and CAMWorks customer base of Concepts In Production, LLC (CIP)
On March 1, 2019, GoEngineer, Inc. (“GoEngineer”) acquired the SOLIDWORKS and CAMWorks customer base of Concepts In Production, LLC (CIP). The combined SOLIDWORKS and CAMWorks resources of CIP and GoEngineer will more fully enable us to continue to support you in your SOLIDWORKS and CAMWorks needs.
In addition to the full suite of SOLIDWORKS technology, GoEngineer also provides support, training and sales in best in class products in Stratasys 3D Printing, Scanning, CAMWorks and PLM tools.
With a staff of over 95 certified technical associates, GoEngineer will be able to provide its expertise to assist you with your current and future design and manufacturing needs. GoEngineer also offers a toll-free technical support hotline available 8:00 a.m. – 7:00 p.m. Central Time.
Welcome NewsletterRead our Welcome Newsletter for an introduction to the resources GoEngineer offers.
Questions & Answers related to GoEngineer acquisition of Concepts In Production, LLC (CIP):
If you are a SOLIDWORKS or CAMWorks customer of CIP, GoEngineer will honor all annual support & maintenance agreements previously placed and paid for with CIP and GoEngineer will become your complete support provider.
GoEngineer brings a new toll-free technical support hotline staffed with fully certified SOLIDWORKS Support Technicians and available for 11 continuous hours throughout the business day beginning at 8:00 a.m. Central Time. GoEngineer’s hotline serves customers during standard business hours, across the Central, Mountain & Pacific Time zones.
GoEngineer operates 18 training/support centers located throughout the Western U.S. for use by your remote employees, contractors, partners, or other divisions of your company. 7 of those operating in the South East and South Central regions of the U.S.
1787 Ft Union Blvd, Ste 100 Cottonwood Heights, UT 84121
Ph. (801) 359-6100 / Fax (801) 359-6169
GoEngineer is headquartered in Salt Lake City, Utah, where it maintains a branch office and call center providing expanded hours of toll-free, centralized technical support and customer service to all customers.
Full-service branch offices and certified training centers are maintained throughout California, Georgia, Idaho, Louisiana, Oklahoma, Texas, Utah, Washington and now, Mississippi.
GoEngineer has approximately 200 employees, including over 95 certified technical, product, and industry experts. We expect the entire CIP team to come onboard to join us.
You can continue to call the same people at the same phone numbers you have used when working with CIP in the past, or GoEngineer’s toll-free hotline, (888) 559-6167, which is available from 8:00 a.m. – 7:00 p.m. Central Time or email AMSupport@goengineer.com.
Additional support is available using the “Ask Joe” Knowledge Base on the GoEngineer website: kb.goengineer.com containing over 10,000 tip and trouble-shooting videos.
You are welcome to continue to work directly with the same amazing team at CIP as you are used to, or GoEngineer’s toll-free customer service number is 855.521.1985 for any immediate questions, concerns, or suggestions you might have for us during this time of transition.
GoEngineer will begin working with you to update all records to reflect new name and tax information.
You will continue to be served at the Armory location and you will have additional GoEngineer resources available at your discretion.
GoEngineer is a long-time industry veteran with a strong and consistent track record with computer-aided design and manufacturing software, 3D printing services, and other related products, training and services.
GoEngineer has a solid history of listening to its customers, delivering affordable and effective solutions to them, and contributing to their continued success.
GoEngineer has a successful track record of integrating and onboarding new businesses. We look forward to getting to know you and building a long-term business partnership.