GoEngineer Launches Customer Portal: Manage Assets, Maintain Users, and More

Article by GoEngineer on Nov 16, 2021

“Alexa, what’s my schedule for the week?” Technology is continuously evolving, allowing us to manage our day-to-day lives and personal schedules by opening an app on any device, anywhere, and at any time. From grocery lists and t-ball schedules to mortgage payments and service subscriptions, all of these details are accessible on demand.

So what if you could have this same sense of controlled access with the tools you use professionally? GoEngineer customers can access all of their assets and more through the GoEngineer Customer Portal. This customer portal eliminates downtime spent searching your inbox, visiting multiple websites, and time spent communicating requests from other departments. 

GoEngineer Customer Portal Login

Assets, User Base, and Technical Support

Once logged in, all active, expired, and archived assets are listed. If your company uses SOLIDWORKS, this will display serial numbers, license types, number of seats, status, and expiration dates.

GoEngineer Customer Portal Asset Management

Do you need additional tools, want to explore new technologies, or plan to add more team members to your engineering department? Reach out to your Account Representative with the easy-access Request a Quote button for quick communication and quoting. 

The GoEngineer Customer Portal also allows users to create and participate in technical support cases and review and track support history. When opening a support case, users will be assigned a Support Engineer and a case number. You and your Professional Administrator can monitor the status of your case and additional actions required to close the ticket. 

GoEngineer Customer Portal Technical Support

Professional Administrators can also manage which users have access to certain information such as technical support, serial numbers, billing and shipping information, or other details tailored to their role.

GoEngineer Customer Portal User Management

Billing Information & User Enhancements

See a snapshot of active renewals, easily access invoice history, and edit or view important company billing information details all in one place without the need to communicate with other departments in your organization.

GoEngineer Customer Portal Billing Information 

The GoEngineer Customer Portal is constantly evolving as we find ways to fine-tune it to meet our customer’s needs. The feedback option allows our customers to share enhancements and information they would like to see in future to improve their user experience. 

Questions?

Want to know more about the GoEngineer Customer Portal? Please contact us

About GoEngineer

GoEngineer delivers software, technology and expertise that enable companies to unlock design innovation and deliver better products faster. With more than 35 years' experience and tens of thousands of customers in high tech, medical, machine design, energy and other industries, GoEngineer provides best-in-class design solutions from SOLIDWORKS CAD, Stratasys 3D printing, Creaform & Artec 3D scanning, CAMWorks, PLM, and more

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