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For RP / Additive Manufacturing support, call:
SOLIDWORKS PDM - Simulation - Composer
SOLIDWORKS CAM -
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RP / Additive Manufacturing Support
Intended Use: Fixing errors given by the software, investigating potential bugs in the software. Not meant for training needs.
Application Mentoring Sessions give you the opportunity to meet with one of our highly skilled Application Engineers. This allows you to explore the full scope of your technology investment in a personalized and focused setting. Discuss your needs, ask questions, or get demonstrations in any engineering area or SOLIDWORKS product.
Intended Use: Round table forums on learning more about how the software is used and applied to specific company needs.
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Include your email signature and phone number with every correspondence
List the current version of the software (including service pack) and your OS.
Describe the issue with more detail. (e.g., saying "my software isn't working" makes it difficult to route you to the best resource.)
Tell us the steps you've already tried to resolve the problem.
Don't wait to get us involved. It's easier to solve the problem when it's small.
"... my appreciation"
" I am writing to express my appreciation with the technical support I received last week. Mr. Andrew Berwald was very prompt in responding to my questions regarding the installation of SW-2012 (Educational Version), which I use to teach the CAD course at the Mechanical & Aerospace Engineering Department at UCLA. After solving my problem, he followed up to make sure everything was working. "
"...GoEngineer as our preferred VAR"
" This kind of quick help is why we chose GoEngineer as our preferred VAR. I appreciate everything you’ve done for us over the years!! "
"...WORLD CLASS ADVICE"
" Thanks again for your world-class advice and follow up! "
" You absolutely helped in so many ways on helping me to understand this software. REALLY appreciated. I am sure I will need some help again, but this is really proving to be something helpful I believe. "
Matthew D. / Drafter/Designer
"Extremely Knowledgeable, Ridiculously Prompt"
"Your Technical Support team members are amazing. Being wonderfully patient with me, extremely knowledgeable, ridiculously prompt with answers that are well thought and well communicated...Your company clearly demonstrates a customer focused attitude. Without missing a beat, every Technical Support team member I’ve interacted with has been exceptional."
"...fraction of the usual time"
" I had the instructions done before the first parts arrived on the dock. Not only was I freed from having to wait for parts or assemblies, I was able to put together better content in a fraction of the usual time. "
"...Dilligence and Hard Work"
" Thank you for your diligence and hard work. I know that problem was not easy. "
"...Extremely Courteous, Thorough, and Knowledge-able"
" We, at NONOBJECT, just want to say — officially — what a STELLAR maintenance technician Luis is! It’s rare that we call, but whenever we do and describe the problem he always knows exactly what it is and what to do. He arrives when he say he will and is always extremely courteous, thorough, knowledgeable, and answers every question– in a language that even I can understand! I’m sure you know how valuable he is, but we just thought it should be said. "