Enough of us have seen this message before: activation count exceeded. We cringe when it happens and then try to figure out who we must scramble to call to get it resolved. Do I call my co-worker who is using a similar license, IT to look at the system and ask what you did wrong, or SOLIDWORKS Corporation and be worried that you caused a major licensing violation?
In most cases, this overage was done without your knowledge. There are a few steps to keep this from happening. The sections below will get you the information on your situation and how to address it.
Product activation is an anonymous, secure, and hassle-free process that authenticates licensed users during the installation process. The process verifies that the serial number is legitimate and has not been activated on more systems than allowed by the SOLIDWORKS End-User License Agreement (EULA). It does not affect the ability of licensed users to use their software the way they have always done.
In short, this is a check of the use of the license key on a specific machine. You can install SOLIDWORKS on as many workstations as you may use but you can only activate/run a Standalone license on ONE machine at a time. These machines might be for office use, travel purposes, or working from home. (Psst: We cover the differences between SOLIDWORKS License types, borrowing, and activation in this guide.)
Are the messages below all too familiar to your installation of SOLIDWORKS products?
Before you can run SOLIDWORKS products on an individual computer or SolidNetWork License setup, you must activate the license for that computer or server. Activation requires that you have internet or email access. After activation, you do not need to be online to use the products. If you do not have email access on the computer where you use this product, you can save the activation file and send it from another computer.
The “Activate/Transfer Your SOLIDWORKS Product” screen appears if one of these events occurred:
If you are disabling a computer or transferring SOLIDWORKS from one computer to another, you must transfer the license to the license key server at Dassault Systèmes SOLIDWORKS Corporation and then reactivate it on the other computer.
To transfer a license to a new, upgraded, or alternate computer, first transfer it to the license key server at Dassault Systèmes SOLIDWORKS Corporation, and then reactivate it on the other computer.
If you were unable to transfer the license to Dassault Systèmes SOLIDWORKS Corporation (because of hard drive failure, for example), reactivation is still successful in most cases. If not, contact for help.
To transfer a license back to the server from a Standalone installation:
To transfer a license back to the server from a Network License installation:
Both Standalone and Network Licenses can fall victim to the same issues when it comes to activation becoming lost or mis-assigned. There are three main reasons why they become inaccessible.
The inaccessibility to release the activation in all these cases is that the system ID that the activation was attached to has become reset or changed. Therefore, when the application starts the next time it’s looking for the old ID and cannot be found. This prompt you to re-activate and the dreaded error to arise.
In the first case, the SOLIDWORKS or SolidNetWork License Manager has been uninstalled before the activation was released. In this case, you can download and install the SOLIDWORKS Activation Wizard via your SOLIDWORKS Customer Portal account. It will allow you to release activations from your machine without reloading the full program.
Another occurrence is when multiple products were installed and removed without removing an activation; then you might be getting, “this version of SOLIDWORKS has not been commissioned properly, please contact your supplier.” This may take the Windows command prompt option below to get it cleared up.
The last option is to contact technical support and they should be able to set up a plan of action to get you and your SOLIDWORKS installation back on track.
I hope you found this article regarding the activation count exceeded message helpful. For more SOLIDWORKS articles just like this be sure to subscribe.
About Jerald Staley
Jerald Staley is an Elite AE with over 15 years of experience as a SOLIDWORKS Instructor, Application Engineer, and Technical Support Lead first at DASI now GoEngineer. Jerald studied at the University of Michigan and Mott Community College where he earned his degree in Engineering Design and Mechanical Engineering.
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