GoEngineer Purchases FATHOM’s 3D Printing Equipment Reseller Business—FATHOM Focuses Exclusively On Its Fast-Growing Digital Manufacturing Services
Similar values and shared mission for changing how products are designed, prototyped, and manufactured underlie strategic agreement
Salt Lake City, UT, September 11, 2018: GoEngineer, a leading reseller of SOLIDWORKS 3D CAD software and Stratasys 3D printers has announced they are partnering in a strategic agreement with FATHOM, an advanced manufacturer of prototypes and production parts with an expertise in 3D printing and additive manufacturing.
The agreement allows both FATHOM and GoEngineer to scale in significant ways: GoEngineer will manage ongoing machine sales, and FATHOM will fully focus on providing industry-leading prototyping and manufacturing services to better serve each other’s customers. “We are taking the next step to help our customers on their journey into digital manufacturing,” said Ken Coburn, founder and president of GoEngineer.
The two companies will leverage their complementary strengths to create the largest product development ecosystem of industry-leading software, hardware, manufacturing, engineering, design, and training solutions that help companies drive greater innovation.
“It’s exciting for our industry because both FATHOM and GoEngineer are uniquely positioned to meet the ever-increasing demand for advanced tools and services that enhance and accelerate a company’s product development and production processes,” said Michelle Mihevc, co-founder and principal at FATHOM.
“FATHOM is doing amazing work,” said Brad Hansen, CEO at GoEngineer. “Together, we will provide best-in-class, unmatched digital manufacturing solutions to our customers.”
Frequently Asked Questions:
GoEngineer will honor all annual support/maintenance agreements previously placed and paid for with FATHOM and will become your complete support provider moving forward.
GoEngineer brings a new toll-free technical support hotline staffed with fully certified support technicians and available for 11 continuous hours throughout the business day beginning at 6:00 a.m. Pacific time. GoEngineer’s hotline serves customers during standard business hours, across the Central, Mountain & Pacific time zones. In addition, GoEngineer operates 17 additional training/support centers located throughout South Central and the Western U.S. for use by your remote employees, contractors, partners, or other divisions of your company. GoEngineer will begin working with you to update your accounting and contact records to reflect the new name and tax information.
GoEngineer is headquartered in Salt Lake City, Utah, where it maintains a branch office and call center providing expanded hours of toll-free, centralized technical support and customer service to all customers. Full-service branch offices and certified training centers are maintained throughout California, Idaho, Oregon, Washington, Utah, Texas, Oklahoma, Louisiana and Arkansas. GoEngineer’s PLM group is headquartered in Denver, Colorado and serves customers throughout North America.
With over 200 employees, including over 90 certified technical, product, and industry experts, collaboration and partnership with our customers is at the center of everything we do.
GoEngineer provides product design and engineering solutions, carefully selected that are easy to use, manage, and integrate with other platforms. We have more than 35 years’ experience and thousands of customers in high tech, medical, machine design, energy and other industries.
GoEngineer is looking forward to working with FATHOM’s machine customers and will be reaching out directly with more information about their award-winning support team—at any time, you can contact GoEngineer’s technical staff directly.
Please have the following information available when you call or include in your initial email—account name, contact information, system type, equipment serial number, description of issue along with any files (config or log files), and any related photos to help with diagnosis/repair.
- Call // 855.470.0647
- Hours // 8 AM – 7 PM (Central Time)
- Email // RPsupport@goengineer.com
The GoEngineer team has also created a comprehensive online knowledge base available 24/7—just ask “JoeEngineer” by typing a keyword related to the technology, material, process, or combination thereof to sort through thousands of articles, videos, and downloads.
GoEngineer will honor all annual support/maintenance agreements previously placed and paid for with FATHOM. If you need to discuss your current contract or would like to renew, GoEngineer will be your point of contact effective as of August 16, 2018.
- Call // 801.428.0850
- Email // RPrenewals@goengineer.com
When you and your team need filament, resin, print heads, modeling bases, or any other 3D printing equipment supplies, you can place orders directly with GoEngineer.
- Call // 855.470.0647
- Email // firstname.lastname@example.org
Yes, FATHOM will continue to honor all active machine rewards program benefits such as accelerated lead-times, service discounts, customized training, etc. Please note that FATHOM will soon launch a new rewards program that builds on the previous one—details to be announced. If you have questions or want to discuss a customized program, talk with a FATHOM expert directly.
If you’d like to discuss a machine trade-in or are interested in purchasing equipment (Stratasys, Nano Dimension, and Desktop Metal), a GoEngineer expert can help you get started and determine the right technology for your application needs.
GoEngineer has a solid history of listening to its customers, delivering affordable and effective solutions to them, and contributing to their continued success. Upon experiencing what the GoEngineer team can deliver, we are confident that you will agree. We look forward to getting to know you and building a long-term business partnership.