3D printers are amazing machines but can sometimes require calibrations, repairs, or other maintenance. When you reach out to GoEngineer for support, one of the first items we will ask you for is the Configuration File (CFG). The Configuration File is the log file from your FDM 3D printer that will include error codes and information about what the printer was doing before an issue occurred. This file is helpful for finding the solution to the problem at hand. So, how do you get the CFG from the printer and send it to us? There are several ways, and this article will walk you through them.
Note: Depending on the maintenance required, including pictures of the part with the configuration file can also help the customer support technician better understand the issue.
Below, we explain how to acquire the Configuration File (CFG) using the following methods:
(Works with most 3D printers)
(Only applicable for F123 Series 3D printers)
(Only available on Insight capable printers)
(Only for Dimension or uPrint users not using GrabCAD Print)
The basics are pretty much the same, just the location of the file is different. Please remember to include any additional pictures of the problem along with the Configuration File, and we will be able to get to the heart of the problem much faster.
Note: We recommend a practice run to become familiar with this process before you need it.
As always, please don’t hesitate to reach out to our technical support team with any questions or if you need help with this process. You can reach them by phone at 855-470-0647 or by email at AMSupport@GoEngineer.com.
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About Joseph Miller
Joseph Miller is a 3D Printer Technical Support Specialist based out of Atlanta, Georgia. He earned his Bachelor’s degree from Brigham Young University in 2008 and a Master’s degree from Capella University in 2013. Joseph has been working in the Additive Manufacturing industry for over 12 years and has been part of the GoEngineer family since 2019.
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