How to make a SOLIDWORKS RX Problem Capture

Article by GoEngineer on Jul 01, 2014

UPDATED: July 2020

Not using SOLIDWORKS 2020? Follow these links for previous versions: 2014, 2017.

With SOLIDWORKS closed and exited, follow these instructions to run a SOLIDWORKS Rx to capture the problem.

Go to Start > All Programs > SOLIDWORKS 20xx > SOLIDWORKS Tools > SOLIDWORKS Rx 20xx.

rx problem capture in solidworks

This will open the SOLIDWORKS Rx dialog.

SOLIDWORKS 2020 Rx Dialog box

Once you click on the “Problem Capture” tab, another dialog will show. Do not cancel it.

Refreshing System Information

Now on the “Problem Capture” tab, there have been some changes. You will now need to note where you are capturing the video. Are we capturing Electrical issues? Are we capturing information like something in Visualize and need to focus on a certain monitor screen? The RX, now has various options to choose from SOLIDWORKS, SOLIDWORKS Electrical, SOLIDWORKS Composer, Secondary or beyond Monitors. Once decided click on the “Record Video” button. *MAKE SURE TO PICK THE CORRECT SOURCE OPTION PRIOR TO RECORDING*

SOLIDWORKS Rx problem capture record video

If you already have a session of SOLIDWORKS running, you will see this dialog. If you are capturing something that you cannot readily replicate, then select “Use Current Session”. If you can reproduce the issue, then select “Restart SOLIDWORKS Now”. Please note, that if you choose to not restart SOLIDWORKS, all previously worked on files in the session will be included in the RX when it goes through the gathering files process.

solidworks rx video recording screen

Either option will show the following dialog. Move the dialog to a location that will not obstruct the screen where you are showing the issue and click onRecord”.

solidworks capturing problem

Once you are done capturing the issue, click on “Finish”.

solidworks recording

Previously, you had to close the software to finish the RX, this step is no longer required.

After clicking “Finish” you will once again, be taken to the screen below, were you can package your files.

package files problem capture solidworks

You can now click on “Add Files…” to view the files that will be attached and include more as needed. Once you have verified the files to be added, click on “Add Files to Package”.

add files to package

Now click on “Package Files…”.

Package Files Solidworks

You will see the following dialog and then a “Save As” dialog.

Packaging files screen in solidworks

Leave the file name as is and click “Save”.

Saving Files SOLIDWORKS rx Capture

Now you will see the “Package Complete” dialog, click on “Continue to Step 3”.

Package complete solidworks rx capture

In the “Program Capture Details” dialog, fill out all fields making sure to pay special attention to the Summary, Description, Impact, and Reason fields. Then click OK.

problem capture details

Finally you will see the “Problem Capture Complete” dialog. There are a couple options from this dialog, but typically you will just select “Exit SOLIDWORKS Rx”.

Problem Capture Complete SOLIDWORKS

For reference, the default location for all Rx ZIP files is “C:\Users\’USERNAME’\Documents\SW Log Files\”

I hope you found this tutorial helpful. Expand your knowledge of SOLIDWORKS with more of our tips and tricks by subscribing to our blog. 

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About GoEngineer

GoEngineer delivers software, technology and expertise that enable companies to unlock design innovation and deliver better products faster. With more than 30 years experience and thousands of customers in high tech, medical, machine design, energy and other industries, GoEngineer provides best-in-class design solutions from SOLIDWORKS, Stratasys, Altair, CAMWorks, Creaform and Product Lifecycle Management (PLM).

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