Hardware Support

Get Expert Help with Stratasys, Velo3D & Xact Metal 3D Printers and Creaform, Artec, & Peel 3D Scanners

GoEngineer will be closed Monday, February 19th, 2024.

 

SUPPORT AVAILABLE:  5 AM to 5 PM Pacific Time   |   6 AM to 6 PM Mountain Time   |   7 AM to 7 PM Central Time  |   8 AM to 8 PM Eastern Time
MONDAY THROUGH FRIDAY

Call GoEngineer 3D Printing and Scanning Support at 1-855-470-0647

Call US

Call our technical support team directly at:

AM Support:
1-855-470-0647

3D Printing and Scanning Services:
1-877-967-5755

3D Printing Supplies:
1-877-395-2100

Email GoEngineer Technical Support at support@goengineer.com

Email US

Send Email at:

AM Support:
AMsupport@goengineer.com

3D Printing Services:
3dservices@goengineer.com 

3D Printing Supplies:
supplies@goengineer.com

3D Scanning Services:
3dscanning@goengineer.com

Need SOLIDWORKS Support?
CLICK HERE

Do you have questions about your 3D Printer, Materials, Software, or Service? If so, our Applications Engineers and Field Service team are here to help. When purchasing a 3D Printer from GoEngineer, you have the option to purchase a service contract along with your 3D Printer. 3D Printer service contracts include:

  • Technical Support – Phone and Email
  • Access to our Customer Portal
  • Software Updates
  • On-site Service and Replacement Parts

Although we don’t anticipate equipment issues, we do know they can happen. You can feel comfortable knowing that our team of experts are here to assist you with all of your support, service, and maintenance needs.

GoEngineer supports 3D Printer Customers for Stratasys  (FDM, PolyJet, SAF, P3, Stereolithography) and Metal 3D Printers from Xact Metal and Velo3D.



"... my appreciation" 
"I am writing to express my appreciation with the technical support I received last week. Mr. Andrew Berwald was very prompt in responding to my questions regarding the installation of SW-2012 (Educational Version), which I use to teach the CAD course at the Mechanical & Aerospace Engineering Department at UCLA. After solving my problem, he followed up to make sure everything was working."

GoEngineer Customer Feedback
Shahram S.


"...GoEngineer as our preferred VAR" 
" This kind of quick help is why we chose GoEngineer as our preferred VAR. I appreciate everything you’ve done for us over the years!! "

GoEngineer Customer Feedback
W. Stevens

"...world-class advice"
"Thanks again for your world-class advice and follow up!"

GoEngineer Customer Feedback
Matt S.

"REALLY appreciated..."
"You absolutely helped in so many ways helping me to understand this software. REALLY appreciated."

GoEngineer Customer Feedback
Matthew D. / Drafter/Designer

"Extremely knowledgeable, ridiculously prompt"
"Your Technical Support team members are amazing. Being wonderfully patient with me, extremely knowledgeable, ridiculously prompt with answers that are well thought out and well communicated...Your company clearly demonstrates a customer-focused attitude. Without missing a beat, every Technical Support team member I’ve interacted with has been exceptional."

GoEngineer Customer Feedback
Joe S. 


"...one of the top in my book" 
“Blaze is one of the tech support guys that I rely on practically every day. He is not alone, but is one of the top in my book.  You were right about GoEngineer being so good when we talked on the phone last year.”

GoEngineer Customer Feedback
David H.

"...all around great experience"
"I barely understood what the issue was, and Curran was still able to help me figure out what was going on. The issue was resolved in minutes. Much faster than expected. He communicated clearly and was polite, so all around great experience.

GoEngineer Customer Feedback
Jordan H.


"...Extremely courteous, thorough, and knowledgeable"
" We, at NONOBJECT, just want to say — officially — what a STELLAR maintenance technician Luis is! It’s rare that we call, but whenever we do and describe the problem he always knows exactly what it is and what to do. He arrives when he says he will and is always extremely courteous, thorough, and knowledgeable, and answers every question– in a language that even I can understand! I’m sure you know how valuable he is, but we just thought it should be said. "

GoEngineer Customer Feedback
J. Bouwkamp

 

"explained everything so well..."
“Joe did phenomenal to resolve an issue I just couldn’t figure it out on my own to save my life. Joe walked me through it and explained everything so well You, my friend, deserve all the gold stars!”

GoEngineer Customer Feedback
Hatem A.

"...cannot thank you enough"
"Your team responded promptly and worked diligently to resolve the issue quickly. I was impressed by the level of professionalism and expertise demonstrated throughout the entire process.

Moreover, you went above and beyond by providing me with detailed instructions on how to avoid such issues in the future. Your proactive approach to customer service is a testament to the high standards of your team and your commitment to excellence.

I cannot thank you enough. Your team's dedication and hard work have made a significant difference in my work, and I am grateful for your assistance. Please extend my appreciation to the rest of the team. You have truly exceeded my expectations.”

GoEngineer Customer Feedback
Marcus A.

 

"...Very impressed with GoEngineer"
"I have been very impressed with GoEngineer's ability to diagnose and solve my SOLIDWORKS problems. I have never presented a problem to GoEngineer that they could not solve on the spot. "

GoEngineer Customer Feedback
Michael C.


SOLIDWORKS Services:

Utilize GoEngineer’s Award Winning Support & Training for SOLIDWORKS

Award Winning Technical Support

GoEngineer's extensive SOLIDWORKS technical knowledge and world class support can help you succeed with SOLIDWORKS. Our award-winning team is ready to help you with any task you may have. Using state-of-art remote assistant technology software allows our team to solve most issues within one session. Reach out and see why GoEngineer is the #1 reseller of SOLIDWORKS and Stratasys systems in the world!

  • 125+Certified Technical Specialists
  • Email, Phone and Chat Support Available
  • 98% Exceptional Customer Service Rating

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PROFESSIONAL SOLIDWORKS TRAINING

GoEngineer offers online and classroom professional SOLIDWORKS training for organizations and individuals. All our instructors are SOLIDWORKS certified and teach thousands of students each year world wide. The curriculum is very diverse with numerous certified SOLIDWORKS courses to choose from. Each student will receive a Course Completion Certificate and preparation materials for SOLIDWORKS certification.

  • Increase Your Earning Potential
  • Led by Certified SOLIDWORKS Instructors
  • Smaller Classes with Focused Attention

LEARN MORE

Additional Resources

Take Advantage of GoEngineer’s Extensive Knowledge Base and Resources

GoEngineer Knowledge Base and website search

Find a Solution

Our robust Knowledge Base contains over 12,000 resources to help answer your product design questions. From basic CAD questions to in-depth guides and tutorials, find your solution here. Find a Solution

Get Certified Professional SOLIDWORKS Training at GoEngineer

PROFESSIONAL TRAINING 

Improve your skills with professional training and certifications in SOLIDWORKS, CAM, 3D Printing, and 3D Scanning offered four ways: self-paced, online, on-site, or in-classroom. Certified Training Courses

GoEngineer blog page

BLOG

#1 Technical Resource Worldwide - Right at your fingertips. Search or browse through hundreds of SOLIDWORKS tips & tricks, additive manufacturing product developments, announcements, how-to guides, and tutorials. Blog

GoEngineer YouTube Channel

YouTube Channel

Our YouTube channel hosts hundreds of educational tutorials, product demonstrations, recorded webinars, and best practices for all of our products and services. GoEngineer's YouTube Channel

Order 3D printing materials and consumables from GoEngineer

ONLINE STORE

Order 3D printing materials and consumables, enroll in SOLIDWORKS training classes, and buy official GoEngineer gear directly from our online store. Online Store

Webinars offered by GoEngineer

WEBINARS

Our engineering webinars are hosted by some of the top experts in the industry. They are always recorded, always free, and always offer a live Q&A. WEBINARS

3D design and part printing services available at GoEngineer

3D Printing Services

Need to 3D print a part? Our Additive Manufacturing experts will 3D print your part and deliver it to you using the latest technology on one of our professional FDM, PolyJet, SL, or Metal 3D printers. 3D Printing Services

3D Scanning Services Available at GoEngineer.

3D Scanning Services

Convert your parts into 3D Print ready CAD files with GoEngineer's professional 3D scanning services and reverse engineering solutions. 3D Scanning Services