Hardware Support

Get Expert Help with Stratasys, Velo3D & Xact Metal 3D Printers and Creaform, Artec, & Peel 3D Scanners

Monday May 29th - GoEngineer Will Be Closed in Observance of Memorial Day


SUPPORT AVAILABLE:  5 AM to 5 PM Pacific Time   |   6 AM to 6 PM Mountain Time   |   7 AM to 7 PM Central Time  |   8 AM to 8 PM Eastern Time

Call GoEngineer 3D Printing and Scanning Support at 1-855-470-0647

Call US

Call our technical support team directly at:

AM Support:

3D Printing and Scanning Services:

3D Printing Supplies:

Email GoEngineer Technical Support at support@goengineer.com

Email US

Send Email at:

AM Support:

3D Printing Services:

3D Printing Supplies:

3D Scanning Services:

Need SOLIDWORKS Support?

Do you have questions about your 3D Printer, Materials, Software, or Service? If so, our Applications Engineers and Field Service team are here to help. When purchasing a 3D Printer from GoEngineer, you have the option to purchase a service contract along with your 3D Printer. 3D Printer service contracts include:

  • Technical Support – Phone and Email
  • Access to our Customer Portal
  • Software Updates
  • On-site Service and Replacement Parts

Although we don’t anticipate equipment issues, we do know they can happen. You can feel comfortable knowing that our team of experts are here to assist you with all of your support, service, and maintenance needs.

GoEngineer supports 3D Printer Customers for Stratasys  (FDM, PolyJet, SAF, P3, Stereolithography) and Metal 3D Printers from Xact Metal and Velo3D.

"... my appreciation" 
" I am writing to express my appreciation with the technical support I received last week. Mr. Andrew Berwald was very prompt in responding to my questions regarding the installation of SW-2012 (Educational Version), which I use to teach the CAD course at the Mechanical & Aerospace Engineering Department at UCLA. After solving my problem, he followed up to make sure everything was working. "

GoEngineer Customer Feedback
Shahram S.

"...GoEngineer as our preferred VAR" 
" This kind of quick help is why we chose GoEngineer as our preferred VAR. I appreciate everything you’ve done for us over the years!! "

GoEngineer Customer Feedback
W. Stevens

" Thanks again for your world-class advice and follow up! "

GoEngineer Customer Feedback
Matt S.

"REALLY appreciated..."
" Y ou absolutely helped in so many ways on helping me to understand this software. REALLY appreciated. I am sure I will need some help again, but this is really proving to be something helpful I believe. "

GoEngineer Customer Feedback
Matthew D. / Drafter/Designer

"Extremely knowledgeable, r idiculously prompt"
"Your Technical Support team members are amazing. Being wonderfully patient with me, extremely knowledgeable, ridiculously prompt with answers that are well thought and well communicated...Your company clearly demonstrates a customer focused attitude. Without missing a beat, every Technical Support team member I’ve interacted with has been exceptional. "

GoEngineer Customer Feedback
Joe S. 

"...fraction of the usual time" 
" I had the instructions done before the first parts arrived on the dock. Not only was I freed from having to wait for parts or assemblies, I was able to put together better content in a fraction of the usual time. "

GoEngineer Customer Feedback

"...Dilligence and hard work"
" Thank you for your diligence and hard work. I know that problem was not easy. "

GoEngineer Customer Feedback
Kevin T.

"...Extremely courteous, thorough, and knowledge-able"
" We, at NONOBJECT, just want to say — officially — what a STELLAR maintenance technician Luis is! It’s rare that we call, but whenever we do and describe the problem he always knows exactly what it is and what to do. He arrives when he say he will and is always extremely courteous, thorough, knowledgeable, and answers every question– in a language that even I can understand! I’m sure you know how valuable he is, but we just thought it should be said. "

GoEngineer Customer Feedback
J. Bouwkamp 

"...Very impressed with GoEngineer"
"I have been very impressed with GoEngineer's ability to diagnose and solve my SOLIDWORKS problems. I have never presented a problem to GoEngineer that they could not solve on the spot. "

GoEngineer Customer Feedback
Michael C.


Utilize GoEngineer’s Award Winning Support & Training for SOLIDWORKS

Award Winning Technical Support

GoEngineer's extensive SOLIDWORKS technical knowledge and world class support can help you succeed with SOLIDWORKS. Our award-winning team is ready to help you with any task you may have. Using state-of-art remote assistant technology software allows our team to solve most issues within one session. Reach out and see why GoEngineer is the #1 reseller of SOLIDWORKS and Stratasys systems in the world!

  • 125+Certified Technical Specialists
  • Email, Phone and Chat Support Available
  • 98% Exceptional Customer Service Rating



GoEngineer offers online and classroom professional SOLIDWORKS training for organizations and individuals. All our instructors are SOLIDWORKS certified and teach thousands of students each year world wide. The curriculum is very diverse with numerous certified SOLIDWORKS courses to choose from. Each student will receive a Course Completion Certificate and preparation materials for SOLIDWORKS certification.

  • Increase Your Earning Potential
  • Led by Certified SOLIDWORKS Instructors
  • Smaller Classes with Focused Attention


Additional Resources

Take Advantage of GoEngineer’s Extensive Knowledge Base and Resources

GoEngineer Knowledge Base and website search

Find a Solution

Our robust Knowledge Base contains over 12,000 resources to help answer your product design questions. From basic CAD questions to in-depth guides and tutorials, find your solution here. Find a Solution

Get Certified Professional SOLIDWORKS Training at GoEngineer


Improve your skills with professional training and certifications in SOLIDWORKS, CAM, 3D Printing, and 3D Scanning offered four ways: self-paced, online, on-site, or in-classroom. Certified Training Courses

GoEngineer blog page


#1 Technical Resource Worldwide - Right at your fingertips. Search or browse through hundreds of SOLIDWORKS tips & tricks, additive manufacturing product developments, announcements, how-to guides, and tutorials. Blog

GoEngineer YouTube Channel

YouTube Channel

Our YouTube channel hosts hundreds of educational tutorials, product demonstrations, recorded webinars, and best practices for all of our products and services. GoEngineer's YouTube Channel

Order 3D printing materials and consumables from GoEngineer


Order 3D printing materials and consumables, enroll in SOLIDWORKS training classes, and buy official GoEngineer gear directly from our online store. Online Store

Free SOLIDWORKS tools offered from GoEngineer


Enjoy this collection of small ‘macros’ that were tailored to help our customers. These free SOLIDWORKS tools are for you to use, review, and modify. SOLIDWORKS Automation Tools

Webinars offered by GoEngineer


Our engineering webinars are hosted by some of the top experts in the industry. They are always recorded, always free, and always offer a live Q&A. WEBINARS

3D design and part printing services available at GoEngineer

3D Printing Services

Need to 3D print a part? Our Additive Manufacturing experts will 3D print your part and deliver it to you using the latest technology on one of our professional FDM, PolyJet, SL, or Metal 3D printers. 3D Printing Services