SOLIDWORKS Support Benefits
technical mentoring sessions, certifications & free events
EXPert Support and Resources
Investing in SOLIDWORKS Support with GoEngineer offers many benefits to you and your design team, including the GoEngineer Customer portal. In the GoEngineer Customer portal, users can directly access their assets, SOLIDWORKS serial numbers, create and participate in tech support cases, add and manage users, and view billing information and renewals all in one place.
TECHNICAL SUPPORT
Having trouble with a SOLIDWORKS feature? Not sure why it’s behaving the way it is? We’re here to help!
Contact SOLIDWORKS Technical Support:
Phone:
888.559.6167
Email:
support@goengineer.com
Hours:
5AM-5PM PST / 8AM -8PM EST
Cloud Services
Cloud Services is additional capabilities extending your SOLIDWORKS CAD with data management and collaboration tools that are connected to the 3DEXPERIENCE Platform. If you're buying SOLIDWORKS for the first time, Cloud Services is bundled with your subscription (effective July 1, 2023). Already have a license? Contact our Subscription Team to upgrade.
What's Included in Cloud Services?
Design Sharing and Markup History
No more downloads, no more installations. It doesn't matter who you're collaborating with or where; design sharing with Cloud Services makes it easy to communicate your designs with internal coworkers or external clients. Express feedback and share ideas with comments and markups for seamless back and forth communication on the cloud and from any browser.
Secure Storage and Revisioning
Secure cloud-based storage and CAD intelligence within the 3DEXPERIENCE Platform means you can confidently share projects, get feedback, review modifications, and easily revert back to previous revisions as needed from any device, anywhere.
Design Management and Control
Does your project demand more? At any time, upgrade your role and gain access to an advanced suite of tools to help you formally plan projects, control design changes and approvals, manage revisions history, and access definitive processes for file management and workflows.
TRAINING EVENTS
To help ensure your success with SOLIDWORKS, we host free training events where you can meet with product experts to learn design best practices and the capabilities of your program. Events are based on customer requests so they’re crafted to meet your needs. Can’t make it to a live event? We also host webinars with Q&A sessions on a weekly basis.
APPLICATION MENTORING SESSIONS
Benefits of having SOLIDWORKS Support with GoEngineer means you'll have access to Application Mentoring Sessions. These are web-based sessions where a GoEngineer SOLIDWORKS expert can work one-on-one with you, or present to your team on specific areas of the software. Our team has expertise in all areas of the SOLIDWORKS platform so whether you need help with CAD, CAM, Simulation, Data Management, or Electrical and PCB design, we have the resources to advise you. While the agenda for these meetings is always 100% up to you, we’ve created a ‘Menu’ of suggested topics that might interest you, See Topics.
CERTIFICATIONS
SOLIDWORKS Certifications are a great way to test your knowledge and improve your skills with SOLIDWORKS. (They also look great on your resume!) Learn more about how to access your SOLIDWORKS Certification vouchers that are included with your SOLIDWORKS Support with GoEngineer.
SOFTWARE UPDATES
Latest Version
Every year SOLIDWORKS releases an updated version of the software. SOLIDWORKS Support entitles you to all SOLIDWORKS upgrades as soon as they’re available.
ADD-ONS
You also get access to additional tools like SOLIDWORKS CAM for CNC machining as well as SOLIDWORKS Visualize Standard to help you create professional renderings or your designs.
* SOLIDWORKS Visualize Standard is included in SOLIDWORKS Professional and Premium licenses with active Service Agreements.
* SOLIDWORKS CAM Standard is included in SOLIDWORKS Standard, Professional and Premium licenses with active Service Agreements.
Additional Resources
Take Advantage of GoEngineer’s Extensive Knowledge Base and Resources
Find a Solution
Our robust Knowledge Base contains over 12,000 resources to help answer your product design questions. From basic CAD questions to in-depth guides and tutorials, find your solution here. Find a Solution
PROFESSIONAL TRAINING
Improve your skills with professional training and certifications in SOLIDWORKS, CAM, 3D Printing, and 3D Scanning offered four ways: self-paced, online, on-site, or in-classroom. Certified Training Courses
BLOG
#1 Technical Resource Worldwide - Right at your fingertips. Search or browse through hundreds of SOLIDWORKS tips & tricks, additive manufacturing product developments, announcements, how-to guides, and tutorials. Blog
YouTube Channel
Our YouTube channel hosts hundreds of educational tutorials, product demonstrations, recorded webinars, and best practices for all of our products and services. GoEngineer's YouTube Channel
ONLINE STORE
Order 3D printing materials and consumables, enroll in SOLIDWORKS training classes, and buy official GoEngineer gear directly from our online store. Online Store
WEBINARS
Our engineering webinars are hosted by some of the top experts in the industry. They are always recorded, always free, and always offer a live Q&A. WEBINARS
3D Printing Services
Need to 3D print a part? Our Additive Manufacturing experts will 3D print your part and deliver it to you using the latest technology on one of our professional FDM, PolyJet, SL, or Metal 3D printers. 3D Printing Services
