SOLIDWORKS Enterprise Subscription Services

SOLIDWORKS Enterprise Subscription Services
Customized Resources Through a Direct Engagement

Need Customized SOLIDWORKS Resources for Enterprise Operations?

If your company has design or engineering teams in multiple locations, uses complex business or engineering processes, or employs mission-critical designs where time-to-market is crucial, Enterprise Subscription Services is the ideal solution.  GoEngineer provides support services that empower your designers and engineers to work more efficiently and productively, helping your company to maintain a competitive edge. With SOLIDWORKS Enterprise Subscription Services, you gain a wealth of added features.

Enterprise SOLIDWORKS Subscription Services available from goengineer.com

Services Include:

  • Technical Support Engineer at your VAR
  • Dassault Systèmes Technical Support Account Manager
  • Rapid response to issues
  • Live 24/5 technical support
  • Technical Account Manager to coordinate global projects
  • SOLIDWORKS and SW PDM migration planning
  • Data testing for worry free upgrading
  • Insight and influence into product direction
  • Free online CSWA/CSWP certification
  • Dassault Systèmes Executive sponsorship

*The ESS program was created as a higher level service offering for larger accounts.  There is a minimum seat requirement to participate in this program.

SERVICE LEVEL COMPARISON

 

SERVICE ASPECT

STANDARD SUBSCRIPTION SERVICES ESS – ENTERPRISE SUBSCRIPTION SERVICES
Technical support 8 hours x 5 days
Technical support 24 hours x 5 days
Local Value-Added Reseller (VAR) support
Access to Customer Portal
Access to Knowledge Base
Upgrade to new major software version
Access to service packs
User discussion forums
SOLIDWORKS and SOLIDWORKS PDM (PDM) webcasts
Dassault Systèmes Technical Account Manager (TAM)
Dassault Systèmes Technical Support Account Manager (TSAM)
Designated VAR account manager
Dassault Systèmes executive sponsor
Regular meeting with VAR, TAM, and executive sponsor
Regularly scheduled detailed customer reports
Integration of customer dataset to SOLIDWORKS internal tests
Customer Data Update Testing for Upgrade Assurance
Multi-site (international) implementation coordination
Two onsite days of SWx and/or SWPDM implementation management
Product Vision Sharing
Customer Listening Sessions
PDM Performance Baseline and monitoring
Weekend support of major version upgrades (approved upon request)
Upgrade planning
Company-level issue prioritization
Extended Hotfix Support
Two complimentary 3DEXPERIENCE World VIP tickets
Improved Response Times (see below)
Dedicated/Private Online Project Coordination Tool
Unlimited free access to Certification Exam Vouchers One per license
Unlimited
Certification Management System
Annual API Labs Session
Discounted purchase option for MySolidWorks Professional
STANDARD SUBSCRIPTION SERVICE CUSTOMER BUSINESS IMPACT
CRITICAL HIGH MEDIUM LOW
Initial Response 4  business hours 8 business hours 24 business hours 48 business hours
Updates 3 business days 5 business days On request On request
Relief Work continuously As soon as possible Reasonable effort Reasonable effort
ENTERPRISE SUBSCRIPTION SERVICE (ESS) CUSTOMER BUSINESS IMPACT
CRITICAL HIGH MEDIUM LOW
Initial Response 1 business hour 4 business hours 12 business hours 24 business hours
Updates 1 business day 3 business days 90 business days On request
Relief Work continuously As soon as possible Reasonable effort Reasonable effort