If your company has design or engineering teams in multiple locations, uses complex business or engineering processes, or employs mission-critical designs where time-to-market is crucial, Enterprise Subscription Services is the ideal solution. GoEngineer provides support services that empower your designers and engineers to work more efficiently and productively, helping your company to maintain a competitive edge. With SOLIDWORKS Enterprise Subscription Services, you gain a wealth of added features.
SERVICE ASPECT | STANDARD SUBSCRIPTION SERVICES | ESS - ENTERPRISE SUBSCRIPTION SERVICES |
Technical support 8 hours x 5 days |
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Local Value-Added Reseller (VAR) support |
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Access to Customer Portal |
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Access to Knowledge Base |
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Upgrade to new major software version |
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Access to service packs |
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User discussion forums |
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SOLIDWORKS and SOLIDWORKS PDM (PDM) webcasts |
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Dassault Systèmes Technical Account Manager (TAM) |
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Dassault Systèmes Technical Support Account Manager (TSAM) |
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Designated VAR Account Manager |
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Dassault Systèmes executive sponsor |
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Regular meeting with VAR, TAM, and executive sponsor |
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Regularly scheduled detailed customer reports |
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Integration of customer dataset to SOLIDWORKS internal tests |
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Customer data update testing for upgrade assurance |
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Multi-site (international) implementation coordination |
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Two onsite days of SOLIDWORKS and/or SOLIDWORKS PDM implementation management |
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Product vision sharing |
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Customer listening sessions |
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PDM Performance baseline and monitoring |
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Weekend support of major version upgrades (approved upon request) |
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Upgrade planning |
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Company-level issue prioritization |
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Extended Hotfix support |
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Two complimentary 3DEXPERIENCE World VIP tickets |
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Improved Response Times (see below) |
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Dedicated/Private Online Project Coordination Tool |
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Unlimited free access to Certification Exam Vouchers | One per license |
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Certification Management System |
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Annual API labs session |
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Discounted purchase option for MySolidWorks Professional |
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business hours* / business days**
STANDARD SUBSCRIPTION SERVICE | CUSTOMER BUSINESS IMPACT | |||||||
CRITICAL | HIGH | MEDIUM | LOW | |||||
Initial Response | 4 hours* | 8 hours* | 24 hours* | 48 hours* | ||||
Updates | 3 days** | 5 days** | On request | On request | ||||
Relief | Continuous | ASAP | Reasonable effort | Reasonable effort | ||||
ENTERPRISE SUBSCRIPTION SERVICE (ESS) | CUSTOMER BUSINESS IMPACT | |||||||
CRITICAL | HIGH | MEDIUM | LOW | |||||
Initial Response | 1 hour* | 4 hours* | 12 hours* | 24 hours* | ||||
Updates | 1 day** | 3 days** | 90 days** | On request | ||||
Relief | Continuous | ASAP | Reasonable effort | Reasonable effort |