GoEngineer Customer Portal Multi-Factor Authentication Setup

GoEngineer has implemented Multi-Factor Authentication (MFA) for accessing the GoEngineer Customer Portal. This added security measure helps protect both customer and company data by preventing unauthorized access. 

This guide outlines:

1. Accessing the GoEngineer Customer Portal
2. New users sign up and existing users sign in to the GoEngineer Customer Portal
3. Implementing Multi-Factor Authentication Methods
4. MFA using an Authenticator App
   • Initial setup of installing the Authenticator App
   • Subsequent, ongoing Authentication process for each sign-in
5. MFA using Email Code
   • Initial setup of Email Code
   • Subsequent, ongoing Email Codes for each sign-in

The following graphical summary depicts the sequence of activities.  Detailed information for each activity is presented below:

Accessing the GoEngineer Customer Portal

The GoEngineer Customer Portal can be accessed directly from https://my.goengineer.com/ or from the company website at https://www.goengineer.com/ (Account Icon > Customer Portal).

The GoEngineer Access Your Portal page will then open.

New User Create Account

New users can create a login by entering their email address to associate with the GoEngineer account. It must be a working account that is not on a temporary domain. 

Complete the CAPTCHA to verify ownership of the email account. 

Email Verification Code

Clicking Send verification code sends an email from msonlineservicesteam@microsoftonline.com, with the subject line GoEngineer account email verification code. If the email is not received within a few minutes, check your Junk Email folder or Spam folder. 

Once received, copy the verification code provided in the email and paste it into the Verification Code field in the User Details window.

This confirms that the email account belongs to the account holder.   

Next, provide the GoEngineer account details. In the User Details Window, enter a new password and your first and last name.

The password must be 8-16 characters, containing 3 out of 4 items:

Lowercase characters, uppercase characters, digits (0-9), and one of the following symbols:  @ # $ % ^ & * - _ + = [ ] { } | \ : ' , ? / ` ~ " ( ) ;

Click the checkbox to agree to the Terms and Privacy Policy. This information can be viewed by clicking each of the hyperlinks.

Click Create. New users will be prompted to set up Multi-Factor Authentication.

Existing Users

Existing users signing in to the GoEngineer Customer Portal with a username and password will be prompted to configure MFA.

Note: If at any time the following form is displayed, the email address entered has not been previously provided by the company administrator and recorded in the GoEngineer Customer Database. Complete the form to verify the information and add the email address to the company account.

Select One Multi-Factor Authentication Method

All users, existing and new, must set up Multi-Factor Authentication for a GoEngineer account. 

There are 2 verification methods: 

• An authenticator app is the recommended method for Authentication and requires access to a mobile device.
• An email code is provided as an alternative for those without access to a mobile device.

Each authentication method includes:

• An initial setup process
• An ongoing authentication process used for each subsequent sign-in

This blog demonstrates the setup process for both authentication methods, followed by the authentication steps required for subsequent sign-in.

Only one authentication method needs to be configured and used.

Authenticator App for Multi-Factor Authentication

The authenticator app for Multi-Factor Authentication is the preferred choice because it offers the strongest account protection.

Initial Setup of Authenticator App 

Select Authenticator App and click Continue.

The User Details window opens. 

The initial setup requires an authenticator app to be installed on a mobile device. 

This example shows the Microsoft Authenticator App, a known and trusted Authenticator option for a mobile device. Most standard MFA authenticator applications are supported and may be used to complete the configuration. If an authenticator app is already installed on the mobile device, skip this section, Installing the Microsoft Authenticator App, and resume with Associating the Authenticator App with the GoEngineer Customer Portal.

Installing the Microsoft Authenticator App

From the mobile device’s App Store, search for Microsoft Authenticator.

Click Install and wait for the installation to be completed.

Once it's finished, open the app.

Click Allow to receive notifications from the authenticator app.

Click Accept to the Microsoft privacy statement, and click Continue.

Associating the Authenticator App with the GoEngineer Customer Portal

If using another authenticator app, navigate to and select the option Scan a QR Code.

The camera is activated to scan the QR code after selecting "While using the app". This scan is a one-time setup step that occurs only during the initial installation of the authenticator app.

Point the camera at the QR code displayed in the User Details window.

The QR code will be automatically detected, and the GoEngineer account will be added to the authenticator app.  

Select the GoEngineer account in the authenticator app, and a 6-digit code will be shown.

Enter the 6-digit code in the Enter your code field in the User Details window.

These codes time out after a short period of time for added security. Enter the most recent code displayed. 

Click Verify.

The setup is complete, and the authenticator app is now associated with the GoEngineer Customer Portal account. The Customer Portal home page opens.

After the initial setup is complete, the authenticator app icon is added to a page on the mobile device.

Ongoing Authenticator Process

Each time you sign in to the GoEngineer Customer Portal, you must use two forms of authentication. First, enter the username and password you registered with for your GoEngineer account. Then, click Sign in.

As an additional security measure, you will be prompted for the 6-digit code from the authenticator app.

Open the authenticator app on your mobile device, activate the GoEngineer account, and retrieve the current 6-digit verification code.  Verification codes must be entered in the User Details window within 30 seconds.  

A countdown timer within the app displays the remaining time before the code expires. Once the 30-second period has elapsed, the current code expires, and a new verification code is automatically generated. 

Type the newest code generated into the Enter your code field in the User Details window of the Customer Portal. Select Verify.

This second layer of authentication protects account information and ensures that only authorized individuals can sign in. The Customer Portal home page will open.

Using an authenticator app is the recommended and preferred option, as it offers the strongest level of account security. Email-based Multi-Factor Authentication is offered as an alternative and helps protect a GoEngineer account in the event a password is compromised.  

Email Code for Multi-Factor Authentication 

Email verification begins with a one-time setup email that registers the email address with the GoEngineer account and establishes it as the Multi-Factor Authentication method. After the initial setup is complete, with each subsequent sign-in, another verification email is sent to confirm account access.

One-Time Verification Process   

Select Email code and click Continue.

In the User Details window, enter the email address used to register the GoEngineer account. Click Send code.

A verification code will be sent to the email account from msonlineservicesteam@microsoftonline.com, with the subject line GoEngineer account email verification code. If the email is not received within a few minutes, check your Junk Email folder or Spam folder. 

Once received, copy the verification code and paste it into the Verification Code field in the User Details window. Click Verify Code, then click Continue.

This initial email registered the email address with the GoEngineer account and specified Email Code as the authentication method. The GoEngineer Customer Portal home page opens.

Ongoing Email Verification Process

Each subsequent login to the GoEngineer Customer Portal requires two forms of authentication. First, sign in by entering the username and password used when registering the GoEngineer account.

As an additional security measure, users will be prompted for the 6-digit code from the verification email. Click Send Code.

The process is the same.

Email Verification Code

A new verification code will be sent to the email account from msonlineservicesteam@microsoftonline.com, with the subject line GoEngineer account email verification code. If the email is not received within a few minutes, check your Junk Email folder or Spam folder. 

Once received, copy the verification code provided in the email and paste it into the Verification Code field in the User Details form. Click Verify Code and then Continue.

This email verified the email address with the GoEngineer account and confirmed account access. The GoEngineer Customer Portal home page then opens.

GoEngineer is committed to safeguarding customer data and maintaining a secure online experience. Thank you for helping strengthen account security by using Multi-Factor Authentication. Adopting these security measures play an important role in protecting both your information and account access.